Learning Solution

Mastery Essay Response and Grading Apps

Client
Tesla

Audience
Service Technicians and Field Technical Specialists

Project Description
Developed a comprehensive PowerApps solution for streamlined essay assessments, enhancing efficiency and accuracy in grading and data management for field specialists.

Tools Used
Microsoft Powerapps, Microsoft Lists, Power Automate

Project Rating
Complexity ⭐⭐⭐⭐⭐
Impact ⭐⭐⭐⭐⭐
Graphic Design ⭐⭐⭐⭐

Project Impact

  • Ease of use to the Field Technical Specialists

  • Essay grading time reduced by 50% - allowing technicians to reach their promotions faster

  • Reliable and Accurate tracking of Data

Problem Statement

  • Technical Mastery Assessments involved essay questions which are manually graded by Field Technical Specialists

  • Responses were collected via MS Forms, graded in MS Documents.

  • Process involved 16 MS Forms, 16 automations, and manual Excel tracking.

  • Workflow was tedious, error-prone, and led to data gaps.

Solution

Essay Submission App for Technicians:

  • Pulls questions from a secure question bank to ensure truly randomized questions for every essay generated.

  • Embedded in the existing Storyline quiz for easier access and usability.

  • Long-answer questions/essays require manual grading and are accessed via the embedded PowerApp within the storyline quiz.

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Grader App:

  • Collects responses from essays, provides correct answers, and user responses.

  • Facilitates easy grading without any gray areas.

  • Allows graders to add comments to support their grading process or share feedback with the technician.

Data Management:

  • All data collected and stored MS List, separate from the LMS.

  • Data is easily accessible by the graders through the apps, without ever using the heavy data based list.

Tracking and Automation:

  • Graders are notified of a new essay as soon as a new essay is submitted for grading via MS teams and a task is created in their planner.

  • Essays' status (submitted, in grading, completed) is tracked in an MS List automatically as and when the process gets completed in the app.

  • Upon marking a technician as passed or failed, an automation sends an email to the technician and their manager with the result. Another automation marks the task in the grader’s planner to avoid tracking on multiple platforms.

  • Includes a passing certificate if the technician passes, completing the grading process.

Testimonials

  • “Arohi has been a pleasure to work with and has been a key player in making our Mastery Process/Tool more efficient and easier to log data. She’s very responsive, easy to work with, understands our concerns/feedback, and was quick to come up with a solution and implement it. She's done a great job revamping the Mastery certification and the Mastery grading app. I've received much positive feedback from my team that it's a big improvement from what we had before!“

    Manager, Field Technical Specialists at Tesla

  • “Arohi has gone above and beyond performing a complete ground up rebuild of the Mastery Essay program. The work Arohi has done will make a massive impact on the workload the FTS team has freeing them up to better serve the field.“

    Sr. Field Technical Specialist at Tesla

  • “Since Arohi came onboard with the L&D team she has completely overhauled the mastery testing process for the field. The tests are cleaner, easier to take and easier to grade. She has been an invaluable resource not only for the L&D department but for all of service. Her contributions and collaborative attitude can not be undersold. Arohi is a great asset to this organization and it has been an awesome experience to work with her!“

    Sr. Field Technical Specialist at Tesla

  • “Arohi has completely revamped the Mastery program for all of NA service. Coming up with the idea to use PowerApps seamlessly merged all of our existing mastery tools into one incredibly user friendly platform. This also allowed us to easily bring the training team into the Mastery Grading process which moves us closer to our eventual handoff. Arohi also responds at lightning speed if help is ever needed with these tools. “

    Sr. Field Technical Specialist at Tesla

  • “She created an app to allow techs to print out their mastery certifications, also very quick to respond/update, and helpful! Thank you!“

    Regional Field Trainer at Tesla

  • “I've used the mastery apps to grade 2 essays so far and it cut down the time spent on grading essay in half. The whole interface is also making me more confident in my fairness during the grading process. The Mastery certs printer is straight forward and fair for the tech, Huge improvement over relying on the local FTS! The funny part is that I drafted a power apps approach to mastery essay in April and Arohi made that came to live in no time! Thanks for your awesome work.“

    Field Technical Specialist at Tesla

  • “Arohi did a great job by creating a power app with our mastery program. Make the process easier, smoother and faster. This is a significant change and it helps FTS team and ppl who take the mastery. Thank you! “

    Field Technical Specialist at Tesla